Video calling with your Google Nest Hub Max

In a previous blog post, we talked about the importance of technology during times of isolation and loneliness. One great way to leverage technology to empower us to stay connected with family, friends, and loved ones is video calling. Video calling services such as Zoom and Google Meet have risen in popularity since the COVID-19 pandemic. However, did you know that if you have a Google Nest Hub Max (included by default in all of Novalte’s voice packages), you can video call your contacts without lifting a finger? This guide will go through all of the steps to take for you to be set up to start video chatting by voice.

What you need

To get set up with video calling on your Google Nest Hub Max, all you need is:

  • a phone number
  • a Google Duo account (follow this guide to get set up with your account if you don’t already have one)

Before we set up your Google Duo account, we need to make sure personal results are turned on. This will allow you to call your contacts by name. To do this:

  1. Open the Google Home app
  2. Tap on your Google Nest Hub Max> Settings (the gear icon in the top right) > Recognition & sharing
  3. Choose Recognition & personalization
  4. Ensure Allow personal results is turned on

Setting up your Google Duo account

if you don’t already have a Google Duo account, follow the steps below to set one up before you make your first call.

  1. Open the Google Home app
  2. Tap your Google Nest Hub Max > Settings (gear icon in the top right corner) > Voice & video calling
  3. Follow the instructions on-screen to finish setting up your Google Duo account. It will ask you for your phone number and then send you a code to verify it.

Making and receiving calls

To make calls:

  • Say “Okay Google, video call [contact name]” or “Okay Google, call [contact name] on Duo”

To receive calls:

When one of your contacts calls you using the Google Duo account you set up in the previous step, your Google Nest Hub Max will ring.

  • Say “Okay Google, answer” to answer the call, or “Okay Google, decline” to decline the call

To end a call:

  • Say “Okay Google, hang up” or “Okay Google, end the call”

As always, if you are on Novalte’s Emitto Managed Service, you can reach out to us at at any time if you have questions or need help with video calls

To mute or unmute a call:

  • Say “Okay Google, mute call” or “Okay Google, unmute call”


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